If your shipment has been damaged, we highly recommend you request an inspection as soon as possible. Choose this option to request an on-site inspection by qualified staff.

If you're not sure of the dollar amount of your claim, please select this option to notify us of your intent to file a claim at a future time.

Once you're sure of the dollar amount of your claim, choose this option to complete an on-line form to submit your claim.

We constantly work to improve our freight handling techniques so as to minimize the possibility of shortage or damage occurring to your freight. However, in the event that you are involved with a “claim”, we have prepared the following guidelines to assist you in helping us resolve it. If you follow these guidelines, your claim will be processed with a minimum of delay.

If your freight has been received with shortage or damages, you have 60 days to notify us of your claim. This notification must be in writing. An inspection report or a notification on the proof of delivery does not constitute a notice of claim.

In the absence of a declared valuation on the bill of lading, the carrier’s maximum responsibility is limited to $4.41 per kilogram or $2.00 per pound on the claimed item.

An inspection report, filing of Notice of Intent to claim, or submission of claim do not constitute admission of liability.

By following the above instructions, you allow Kingsway to process your claim quickly


We constantly work to improve our freight handling techniques so as to minimize the possibility of shortage or damage occurring to your freight. However, in the event that you are involved with a “claim”, we have prepared the following guidelines to assist you in helping us resolve it. If you follow these guidelines, your claim will be processed with a minimum of delay.
60-day time limit for filing claims	If your freight has been received with shortage or damages, you have 60 days to notify us of your claim. This notification must be in writing. An inspection report or a notification on the proof of delivery does not constitute a notice of claim.
Limit of responsibility	In the absence of a declared valuation on the bill of lading, the carrier’s maximum responsibility is limited to $4.41 per kilogram or $2.00 per pound on the claimed item.
Submitting claims :	When submitting a claim, please ensure the following documents are included: Copy of the original bill of lading and/or proof of delivery; Copy of the inspection report, if available; Copy of the original invoice from the supplier confirming the value of the goods at the time of shipping;
Retain damaged goods	All damaged goods should be retained at the consignee or at the shipper until the claim is settled. If possible, a salvage credit should be applied against the claim.
Cargo Inspections	An inspection report, filing of Notice of Intent to claim, or submission of claim do not constitute admission of liability.
What Kingsway Transport will do	Once we have received your claim, we will issue a claim acknowledgment. Please keep this form handy for future reference when inquiring about your claim. We will then investigate and advise you of the outcome as soon as possible. Please take into consideration that the investigation may take a while to complete. We try to settle all claims within a reasonable time frame.
By following the above instructions, you allow Kingsway to process your claim quickly


Please enter your pro number	*
Choose from one of the 3 following options :*

Request an Inspection	If your shipment has been damaged, we highly recommend you request an inspection as soon as possible. Choose this option to request an on-site inspection by qualified staff.
Notice of Intent	If you're not sure of the dollar amount of your claim, please select this option to notify us of your intent to file a claim at a future time.
To file a claim	Once you're sure of the dollar amount of your claim, choose this option to complete an on-line form to submit your claim.