The web service of tracing is available to all our customers and partners without the use of a login and a password. It allows the user to know the present status and location of his/her shipment. The tracing request could be done using the Kingsway shipment number, the bill of lading number, the purchase order number or the reference of an interline partner.
The information displayed includes the date and time, the location and the more recent status known on the shipment.
Frequently asked questions:
How does it work ?
When making a request using the bill of lading number, what happens when many shippers have used the same number ?
The request I have done with my bill of lading number has no result. Why ?
What about the confidentiality ?
How could I get more information about the status of my shipment (or about the tracing web service) ?
How does it work ?
First, choose the type of reference that you will use in the second field.
The references available are :
- Probill Kingsway : it is the carrier reference printed on the sticker applied on your copy of the bill of lading. (9 numeric characters)
- Bill of lading : it the the shipper's reference, as shown on the bill of lading.
- Order number : it is the reference used by the consignee when he has ordered a product to his supplier. This information is recorded iin our database if the shipper has written it clearly on his bill of lading.
- Carrier reference : it is the reference of an other carrier when the shipment requires the use of one of our partners.
Then, write the reference in the second field. At least 3 characters are required.
When making a request using the bill of lading number, what happens when many shippers have used the same number ?
When there are more than one shipment for the given reference, a list of these shipments is displayed showing the origin and destination locations, the quantity of pieces and the weight. Identify which shipment in the list is yours and click on the " details " button to get its current status.
The request I have done with my bill of lading number has no result. Why ?
A tracing request requires the entry of a reference of at least 3 characters. And only the shipments more recent than 3 months could be viewed.
If these conditions are applied and that you do not get the wished information, please contact our customer service representative.
What about the confidentiality ?
This web service only displays infomration about locations, status and dates. No customers' names are shown, neither any amounts.
How could I get more information about the status of my shipment (or about the tracing web service) ?
To get more information about your shipment, or, for any question
concerning the tracing web service, please contact our customer
service representative at 514-856-5559, 905-624-7894 or 1-800-856-5559.
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